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var(--color-surface-subtle);--surface-soft: var(--color-surface-subtle);--ink: var(--color-text);--shadow-sm: var(--shadow-small);--shadow-lg: var(--shadow-overlay);--shadow-raised-soft: var(--shadow-small)}:root[data-theme=light]{color-scheme:light;--color-canvas: #f4f7fa;--color-surface: #ffffff;--color-surface-subtle: #eaf0f6;--color-surface-elevated: #ffffff;--color-border: #c7d2de;--color-control-border: #8496ac;--color-border-subtle: color-mix(in srgb, var(--color-border) 72%, transparent);--color-text: #172033;--color-muted: #536174;--color-primary: #1d3663;--color-primary-hover: #25477e;--color-primary-pressed: #152847;--color-primary-soft: #e8eef7;--color-primary-border: #a9bbd3;--color-primary-border-subtle: color-mix(in srgb, var(--color-primary) 16%, transparent);--color-primary-outline: color-mix(in srgb, #3f77ba 24%, transparent);--color-primary-tint: color-mix(in srgb, #6bbdeb 10%, transparent);--color-on-primary: #ffffff;--color-focus: #3f77ba;--color-success: #247a4d;--color-on-success: #ffffff;--color-success-soft: #e4f4ea;--color-on-success-soft: #14321d;--color-warning: #805000;--color-on-warning: #ffffff;--color-warning-text: #805000;--color-warning-soft: #fff3d6;--color-on-warning-soft: #805000;--color-danger: #b33a35;--color-on-danger: #ffffff;--color-danger-soft: #fdebea;--color-on-danger-soft: #6b1713;--color-info: #3568a8;--color-on-info: #ffffff;--color-info-soft: #e8f0fb;--color-on-info-soft: #17375f;--color-disabled-surface: #eaf0f6;--color-disabled-text: #536174;--color-disabled-border: #c7d2de;--color-selected-surface: #e8eef7;--color-selected-text: #1d3663;--color-selected-border: #a9bbd3;--color-shell-notification-text: #7c2d12;--color-shell-notification-surface: #ffedd5;--color-shell-nav-active-surface: #d5e1ef;--color-shell-backdrop-tablet: rgb(23 32 51 / 34%);--color-shell-backdrop-mobile: rgb(23 32 51 / 40%);--color-shell-scroll-shadow: rgb(29 54 99 / 18%);--color-material-highlight: #ffffff;--color-material-shadow: #96a7bc;--color-material-border: #c7d2de;--color-material-border-muted: #8ea0b5;--color-material-border-soft: #d7e1eb;--color-material-primary: #3364ac;--color-material-primary-strong: #1d3663;--color-material-primary-shadow: #a9bbd3;--color-material-info: #3568a8;--color-material-danger: #b33a35;--color-material-warning: #805000;--color-material-success: #247a4d;--color-material-surface: #eef3f8;--color-material-surface-muted: #e3ebf3;--color-material-surface-raised: #ffffff;--color-material-shadow-raised: #c7d2de;--color-material-primary-surface: #e8eef7;--color-material-warning-surface: #fff3d6;--color-material-danger-surface: #fdebea;--color-material-success-surface: #e4f4ea;--color-material-info-surface: #e8f0fb;--color-material-dark: #172033;--color-material-teal: #3f77ba;--color-material-focus-blue: #3f77ba;--color-material-muted-text: #536174;--color-success-text-strong: #14321d;--color-success-text-emphasis: #12482d;--color-danger-text-strong: #8f1f1f;--color-warning-text-strong: #3b2505;--color-warning-text-medium: #7a4d05;--color-warning-text-muted: #8a6111;--color-info-text-strong: #203d63;--color-info-vivid: #1d3663;--color-primary-accent: #3f77ba;--filter-brand-wordmark: none;--color-warning-surface-quiet: #fffaf2;--color-danger-surface-quiet: #fff7f7;--color-success-surface-quiet: #f8fff9;--color-info-surface-quiet: #f7fbff;--color-neutral-surface-quiet: #eef2f7;--shadow-raised: 10px 10px 22px rgb(29 54 99 / 12%), -10px -10px 22px rgb(255 255 255 / 88%);--shadow-out: 14px 14px 28px rgb(29 54 99 / 12%), -12px -12px 24px rgb(255 255 255 / 88%);--shadow-small: 0 10px 24px rgb(23 32 51 / 10%);--shadow-in: inset 0 1px 0 rgb(255 255 255 / 84%), inset 0 0 0 1px rgb(169 187 211 / 42%);--shadow-overlay: 0 24px 56px rgb(23 32 51 / 18%);--shadow-primary-action: 0 12px 24px rgb(29 54 99 / 18%);--focus-ring: 0 0 0 3px var(--color-focus)}:root[data-theme=dark]{color-scheme:dark;--color-canvas: #0b1220;--color-surface: #111c2d;--color-surface-subtle: #17243a;--color-surface-elevated: #1c2d47;--color-border: #34445d;--color-control-border: #566b8c;--color-border-subtle: color-mix(in srgb, var(--color-border) 72%, transparent);--color-text: #f4f7fb;--color-muted: #aab8cb;--color-primary: #6bbdeb;--color-primary-hover: #83caf0;--color-primary-pressed: #5aa9da;--color-primary-soft: #18334e;--color-primary-border: #3f77ba;--color-primary-border-subtle: color-mix(in srgb, var(--color-primary) 22%, transparent);--color-primary-outline: color-mix(in srgb, #6bbdeb 28%, transparent);--color-primary-tint: color-mix(in srgb, #6bbdeb 14%, transparent);--color-on-primary: #0b1b33;--color-focus: #6bbdeb;--color-success: #5ec98b;--color-on-success: #0b1220;--color-success-soft: #173c2b;--color-on-success-soft: #d9ffeb;--color-warning: #f2c56d;--color-on-warning: #0b1220;--color-warning-text: #f2c56d;--color-warning-soft: #453616;--color-on-warning-soft: #fff1ca;--color-danger: #ff8c87;--color-on-danger: #0b1220;--color-danger-soft: #4b2528;--color-on-danger-soft: #ffd1ce;--color-info: #82b4ef;--color-on-info: #0b1220;--color-info-soft: #193551;--color-on-info-soft: #d8ecff;--color-disabled-surface: #17243a;--color-disabled-text: #aab8cb;--color-disabled-border: #34445d;--color-selected-surface: #18334e;--color-selected-text: #6bbdeb;--color-selected-border: #3f77ba;--color-shell-notification-text: #ffd7b0;--color-shell-notification-surface: #35220d;--color-shell-nav-active-surface: #18334e;--color-shell-backdrop-tablet: rgb(5 10 18 / 56%);--color-shell-backdrop-mobile: rgb(5 10 18 / 68%);--color-shell-scroll-shadow: rgb(5 10 18 / 42%);--color-material-highlight: #213553;--color-material-shadow: #04080f;--color-material-border: #34445d;--color-material-border-muted: #4f6281;--color-material-border-soft: #253246;--color-material-primary: #6bbdeb;--color-material-primary-strong: #83caf0;--color-material-primary-shadow: #091220;--color-material-info: #82b4ef;--color-material-danger: #ff8c87;--color-material-warning: #f2c56d;--color-material-success: #5ec98b;--color-material-surface: #111c2d;--color-material-surface-muted: #17243a;--color-material-surface-raised: #1c2d47;--color-material-shadow-raised: #091220;--color-material-primary-surface: #18334e;--color-material-warning-surface: #453616;--color-material-danger-surface: #4b2528;--color-material-success-surface: #173c2b;--color-material-info-surface: #193551;--color-material-dark: #f4f7fb;--color-material-teal: #6bbdeb;--color-material-focus-blue: #6bbdeb;--color-material-muted-text: #aab8cb;--color-success-text-strong: #d9ffeb;--color-success-text-emphasis: #b8f5d2;--color-danger-text-strong: #ffd1ce;--color-warning-text-strong: #fff1ca;--color-warning-text-medium: #f6d999;--color-warning-text-muted: #ddba74;--color-info-text-strong: #d8ecff;--color-info-vivid: #6bbdeb;--color-primary-accent: #6bbdeb;--filter-brand-wordmark: brightness(0) invert(1);--color-warning-surface-quiet: #35290f;--color-danger-surface-quiet: #351b1f;--color-success-surface-quiet: #142d22;--color-info-surface-quiet: #13283e;--color-neutral-surface-quiet: #111c2d;--shadow-raised: 0 18px 40px rgb(0 0 0 / 34%);--shadow-out: 0 24px 56px rgb(0 0 0 / 42%);--shadow-small: 0 10px 20px rgb(0 0 0 / 28%);--shadow-in: inset 0 1px 0 rgb(255 255 255 / 3%), inset 0 0 0 1px rgb(107 189 235 / 12%);--shadow-overlay: 0 30px 64px rgb(0 0 0 / 50%);--shadow-primary-action: 0 16px 32px rgb(107 189 235 / 18%);--focus-ring: 0 0 0 3px var(--color-focus)}:root{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;color:var(--color-text);background:var(--color-canvas);font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh;color:var(--color-text);background:var(--color-canvas);transition:background-color var(--motion-standard) var(--motion-ease-out),color var(--motion-standard) var(--motion-ease-out)}button,input,select,textarea{font:inherit}button{min-height:var(--control-height)}button,a{-webkit-tap-highlight-color:transparent}a{color:inherit;text-decoration:none}::selection{color:var(--color-on-primary);background:var(--color-primary)}strong,b{font-weight:600}:where(a,button,input,select,textarea,summary,[tabindex]:not([tabindex="-1"])):focus-visible{outline:2px solid var(--color-focus);outline-offset:2px}.sr-only,.skip-link{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.skip-link:focus{z-index:100;left:16px;top:16px;width:auto;height:auto;padding:10px 14px;clip:auto;border-radius:var(--radius-sm);background:var(--surface);box-shadow:var(--shadow-out)}.page-canvas[tabindex="-1"]:focus{outline:none}html{scrollbar-color:var(--color-border) var(--color-canvas)}body::-webkit-scrollbar{width:12px;height:12px}body::-webkit-scrollbar-track{background:var(--color-canvas)}body::-webkit-scrollbar-thumb{border:3px solid var(--color-canvas);border-radius:999px;background:var(--color-border)}body::-webkit-scrollbar-thumb:hover{background:var(--color-muted)}@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto!important}*,*:before,*:after{animation:none!important}}html[data-reduced-motion=true],html[data-reduced-motion=true] *,html[data-reduced-motion=true] *:before,html[data-reduced-motion=true] *:after{animation:none!important;transition-duration:.01ms!important;scroll-behavior:auto!important}[role=button]{min-height:var(--control-height)}button:disabled,[role=button][aria-disabled=true]{cursor:not-allowed;border-color:var(--color-disabled-border);color:var(--color-disabled-text);background:var(--color-disabled-surface);box-shadow:none;opacity:1}.ui-button{display:inline-flex;align-items:center;justify-content:center;gap:var(--space-2);min-height:var(--control-height);padding:10px 14px;border:1px solid transparent;border-radius:var(--radius-sm);font-weight:600;line-height:1.2;cursor:pointer;transition:background-color var(--motion-fast) var(--motion-ease-out),border-color var(--motion-fast) var(--motion-ease-out),box-shadow var(--motion-fast) var(--motion-ease-out),color var(--motion-fast) var(--motion-ease-out),opacity var(--motion-fast) var(--motion-ease-out),transform var(--motion-fast) var(--motion-ease-out)}.ui-button.primary{color:var(--color-on-primary);background:var(--color-primary);box-shadow:var(--shadow-primary-action)}.ui-button.secondary{border-color:var(--color-border);color:var(--color-text);background:var(--color-surface);box-shadow:var(--shadow-small)}.ui-button.ghost{color:var(--color-primary);background:transparent;box-shadow:none}.ui-button.danger{color:var(--color-on-danger);background:var(--color-danger);box-shadow:var(--shadow-small)}@media(hover:hover){.ui-button.primary:not(:disabled):hover{background:var(--color-primary-hover)}.ui-button.secondary:not(:disabled):hover{color:var(--color-primary);background:var(--color-surface-subtle);box-shadow:var(--shadow-in)}.ui-button.ghost:not(:disabled):hover{background:var(--color-surface-subtle)}.ui-button.danger:not(:disabled):hover{opacity:.88}}.ui-button:active{box-shadow:var(--shadow-in);transform:translateY(1px)}.ui-button:disabled{border-color:var(--color-disabled-border);color:var(--color-disabled-text);background:var(--color-disabled-surface);box-shadow:none;opacity:1;transform:none}input[type=checkbox]{flex:0 0 auto;width:18px;min-width:18px;height:18px;min-height:18px;margin:2px 0 0;padding:0;box-shadow:none;accent-color:var(--color-primary);cursor:pointer;transition:opacity var(--motion-fast) var(--motion-ease-out)}input[type=checkbox]:focus-visible{outline-offset:3px}input[type=checkbox]:disabled{cursor:not-allowed;opacity:.58}.switch-line input[type=checkbox]{width:100%;min-width:0;height:100%;margin:0}:is(.surface,.panel,.metric-card,.worklist-panel){border:1px solid var(--color-border);background:var(--color-surface);box-shadow:var(--shadow-raised)}:is(.surface,.panel,.metric-card,.worklist-panel) :is(.surface,.panel,.metric-card,.worklist-panel){box-shadow:none}:is(.surface,.panel,.metric-card,.worklist-panel).flat-surface{box-shadow:none}.page-toolbar{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:var(--space-4);margin-bottom:var(--space-6)}.page-toolbar-back{display:inline-flex;align-items:center;gap:var(--space-1);min-width:0}.page-toolbar-actions{display:flex;flex-wrap:wrap;align-items:center;justify-content:flex-end;gap:var(--space-2);min-width:0}.page-toolbar-meta{flex-basis:100%;min-width:0;color:var(--color-muted);font-size:14px}.eyebrow{color:var(--primary);font-size:12px;font-weight:700}.page-intro h1,.page-intro h2,.panel h2{margin:4px 0 0;color:var(--text);font-size:26px;line-height:1.15;letter-spacing:0}.panel p,.page-intro p{max-width:72ch;color:var(--muted);line-height:1.55}.panel-heading{display:flex;align-items:center;justify-content:space-between;gap:var(--space-3);margin-bottom:18px}.panel-heading.compact{gap:var(--space-2);margin-bottom:12px}.profile-section{display:grid;gap:14px}.profile-section h2{margin:0}.profile-section p{margin:6px 0 0}.profile-section-heading{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:start;gap:12px}.profile-icon{display:grid;place-items:center;width:36px;height:36px;border-radius:var(--radius-sm);color:var(--primary);background:var(--primary-soft)}.profile-icon.small{width:32px;height:32px}.status-badge,.badge{display:inline-flex;align-items:center;justify-content:center;width:max-content;max-width:100%;min-height:28px;padding:5px 10px;border-radius:999px;color:var(--text);background:var(--surface-flat);font-size:12px;font-weight:700;line-height:1.18;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.badge{text-align:center}.status-badge.info,.badge.neutral{color:var(--color-info-text-strong);background:var(--info-soft)}.status-badge.success,.badge.success{color:var(--color-success-text-emphasis);background:var(--success-soft)}.status-badge.warning,.badge.warning{color:var(--color-warning-text-strong);background:var(--warning-soft)}.status-badge.neutral{color:var(--muted);background:var(--surface-flat)}.badge.danger{color:var(--color-danger-text-strong);background:var(--danger-soft)}.profile-list{display:grid;gap:8px;margin:0;padding:0;list-style:none}.profile-list li{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px;min-width:0;padding:10px 12px;border-radius:var(--radius-sm);background:color-mix(in srgb,var(--color-material-highlight) 52%,transparent)}.profile-list li>span:first-child{display:grid;gap:3px;min-width:0}.profile-list strong,.profile-list small{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.profile-empty{margin:0;color:var(--muted);font-weight:600}.action-button-row,.badge-stack{display:flex;flex-wrap:wrap;gap:8px}.badge-stack{justify-content:flex-end}.metric-strip{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.ticket-detail-layout{position:relative;display:grid;grid-template-columns:minmax(0,1fr);gap:20px;align-items:start;width:100%;max-width:none;margin:0}.ticket-main-column{display:grid;min-width:0;gap:16px}.ticket-detail-navline{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:36px}.detail-back-button{justify-self:start}.ticket-subject-panel,.next-action-panel{display:flex;align-items:flex-start;justify-content:space-between;gap:18px}.ticket-summary-panel{position:relative;display:grid;gap:16px;justify-content:stretch;justify-items:stretch;padding:20px;border:1px solid color-mix(in srgb,var(--color-material-border-soft) 72%,transparent);background:var(--surface);box-shadow:inset 0 1px color-mix(in srgb,var(--info) 18%,transparent);overflow:hidden}.ticket-summary-panel.tone-success{box-shadow:inset 0 1px color-mix(in srgb,var(--success) 18%,transparent)}.ticket-summary-panel.tone-danger,.ticket-summary-panel.priority-danger:not(.tone-success),.ticket-summary-panel.sla-danger:not(.tone-success){background:var(--surface)}.ticket-summary-panel.tone-warning,.ticket-summary-panel.priority-warning:not(.tone-success):not(.tone-danger):not(.sla-danger){box-shadow:inset 0 1px color-mix(in srgb,var(--warning) 18%,transparent)}.ticket-summary-panel.tone-danger,.ticket-summary-panel.priority-danger:not(.tone-success),.ticket-summary-panel.sla-danger:not(.tone-success){box-shadow:inset 0 1px color-mix(in srgb,var(--danger) 18%,transparent)}.ticket-summary-panel .ticket-title-block .eyebrow{color:var(--primary)}.ticket-summary-panel.tone-success .ticket-title-block .eyebrow{color:var(--success)}.ticket-summary-panel.tone-warning .ticket-title-block .eyebrow,.ticket-summary-panel.priority-warning .ticket-title-block .eyebrow{color:var(--color-warning-text-muted)}.ticket-summary-panel.tone-danger .ticket-title-block .eyebrow,.ticket-summary-panel.priority-danger:not(.tone-success) .ticket-title-block .eyebrow,.ticket-summary-panel.sla-danger:not(.tone-success) .ticket-title-block .eyebrow{color:var(--danger)}.ticket-summary-top{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:18px}.ticket-title-block{display:grid;min-width:0;gap:6px}.ticket-title-block h2,.ticket-title-block p{margin:0}.ticket-title-block h2{overflow-wrap:anywhere}.ticket-summary-facts{display:grid;grid-template-columns:repeat(auto-fit,minmax(145px,1fr));gap:10px 18px;padding:14px 0;border-top:1px solid color-mix(in srgb,var(--color-material-border) 72%,transparent);border-bottom:1px solid color-mix(in srgb,var(--color-material-border) 72%,transparent)}.ticket-summary-facts div{display:grid;min-width:0;gap:4px}.ticket-summary-facts span{color:var(--muted);font-size:12px;font-weight:600}.ticket-summary-facts strong{min-width:0;overflow:hidden;color:var(--text);font-weight:700;text-overflow:ellipsis;white-space:nowrap}.summary-warning-strip{display:inline-flex;width:100%;align-items:center;gap:8px;margin:4px 0 0;padding:9px 11px;border:1px solid color-mix(in srgb,var(--color-material-warning) 36%,transparent);border-radius:var(--radius-sm);color:var(--color-warning-text-strong);background:var(--warning-soft);font-size:13px;font-weight:600}.summary-warning-strip svg{flex:0 0 auto}.summary-warning-strip .link-button.inline{display:inline-flex;flex:0 0 auto;align-items:center;justify-content:center;min-height:30px;margin-left:auto;padding:6px 10px;border:1px solid color-mix(in srgb,var(--color-warning-text-medium) 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